Dimplex Artesia Wall Mounted Fire - Black | ART20

• Model: ART20 / Artesia
• Heat Output: 2kW / 2000W
• Heat Settings: 2 (1kW and 2kW)
• Dimensions: 540mm (H) x 825mm (W) x 175mm (D)
• Weight: 13.0 kg (unpacked)
• Flame Effect: Optiflame LED technology
• Flame Effect Only Power: 10W
• Fuel Bed: Pebbles and clear stones included
• Controls: Remote control and manual side controls
• Thermostat: Variable thermostat included
• Audio: Integrated Bluetooth speaker
• Lighting: Backlit with multiple color options
• Power Cord Length: 1.8m
• Safety: Thermal safety cut-out included

The Dimplex Artesia ART20 is a wall-mounted electric fire featuring the realistic Optiflame visual effect and a curved black glass frame. It includes a built-in Bluetooth speaker and multi-colored backlighting to enhance the room's ambiance. The unit provides up to 2kW of heat via a fan heater with a variable thermostat and can also be operated in a flame-effect-only mode.

Fast, reliable nationwide delivery at Expert Irwin Electrical.

We deliver nationwide across Ireland between 3 - 7 business days depending on the product

Small Appliance & Tech Deliveries

• Delivery typically within 3–5 working days
• Delivery by local couriers, an Post, DPD, Primeline and GLS
• Tracking details will be updated on your order when available

Large Appliance Delivery

• Delivery typically within 3–7 working days
• Click & Collect is also available for Large Appliances
• Delivery times can be extended due to external couriers planning and routes
• Old appliance recycling available (WEEE compliant). We ask that your old appliance is uninstalled and ready to go

Need assistance? Our local store teams are available to help with delivery queries and aftersales support.

For full details, please see our Delivery Information page.

At Irwin Expert Letterkenny, we want you to be fully satisfied with your purchase. If for any reason you are not happy, you may return your item subject to the terms below. 

Returns 

We accept returns within 14 days of purchase. 

To be eligible for a return: 

• The item must be unused and in the same condition that you received it  
• It must be in the original packaging  
• A receipt or proof of purchase is required  

We reserve the right to refuse returns that do not meet these conditions. 

Faulty or Damaged Items 

If your item is faulty, damaged, or incorrect: 

• Please contact us as soon as possible  
• We will arrange a repair, replacement, or refund in line with your statutory rights  

Your consumer rights under Irish and EU law are not affected. 

Non-Returnable Items 

The following items cannot be returned unless faulty: 

• Personal care items (e.g. grooming products) once opened  
• Software, DVDs, or sealed items where the seal has been broken  
• Special order or customised products  

Refunds 

Once your return is received and inspected: 

• We will notify you of the approval or rejection of your refund  
• Approved refunds will be processed to your original method of payment  

Please allow 3–5 working days for the refund to appear in your account. 

Exchanges 

We only replace items if they are defective or damaged. Exchanges may also be offered subject to stock availability. 

If exchanging for a different product: 

• Any price difference will be charged or refunded accordingly  

Return Process 

To return your product, please contact or visit us: 

• Store: Irwin Expert  
• Address: Port Road, Letterkenny, Co. Donegal, Ireland  
• Phone: +353 74 912 9614  
• Email: info@irwinexpert.ie  

Our team will assist you with the next steps. 

Shipping Returns 

• Customers are responsible for return shipping costs unless the item is faulty or incorrect  
• Shipping costs are non-refundable  

We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.