FAQs

You can place an order online through our website or in-store at any Irwin Electrical location.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

Yes. Once your order is placed, you will receive an order confirmation email with full details of your purchase.

Please check your spam or junk folder first. If you still can’t find it, contact us and we will resend it.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

In the rare event that an item becomes unavailable, we will contact you promptly to offer an alternative, backorder option, or a full refund.

Standard delivery is usually 2–5 working days.

Yes. Our team will contact you to arrange a suitable delivery time.

Please contact us directly for order updates.

Next-day delivery may be available on selected products and locations.

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Refunds are issued to the original payment method.

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Yes, we offer installation services in selected areas.

Standard installation includes connection and basic setup of your appliance.

Installation is available for selected large appliances. Please ask in-store or at checkout.

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.

Yes, we offer recycling services in compliance with WEEE Ireland regulations.

Recycling may be free when purchasing a like-for-like replacement.

Yes, small household electrical items can be returned for recycling.